Welcome to Cipher Solvers. We are committed to protecting your privacy and ensuring the confidentiality of your personal data. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other relevant privacy laws.

By using our website, ciphersolvers.com, and our services, you agree to the terms of this Privacy Policy.

2. Data Controller

The data controller responsible for your personal data is:

Cipher Solvers 
Philippines 
Telegram: @ciphersolvers

3. Data We Collect

We may collect the following types of personal data:

– **Name/alias you can use to stay anonymous, email address, phone number, and other contact details you are comfortable sharing.

– Usage Data: Information about how you use our website, products, and services.
– Communications Data: Records of your communications with us, including email exchanges and messages sent through our live chats to help follow up with your job and ensure satisfaction. Once the job is completed and both parties are satisfied, all chats/communication are automatically deleted beyond recovery

4. How We Collect Your Data

We collect data through:

– Direct Interactions: When you chat with us via any of our channel.  We rely solely on the information you provide us e.g using an alias instead of your real names.

5. How We Use Your Data

We use your data for the following purposes:

– To Provide Services: To offer and deliver the services you request.
– To Communicate with You: To respond to your inquiries, provide customer support, and be sure you are satisfied with the job provided
– To Improve Our Services: To analyze usage data to enhance the performance and user experience of our website.
– To Comply with Legal Obligations: To fulfill our legal responsibilities and protect our legal rights.

6. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

– Contractual Necessity: To perform the contract between you and Cipher Solvers.
– Legitimate Interests: To improve our services and ensure the security of our website.
– Consent: Where you have given explicit consent for specific data processing activities.
– Legal Obligation: To comply with applicable laws and regulations.

7. Sharing Your Data

We do not share your personal data with third parties

8. Data Retention

We retain your data only within the period your job is still on going. After that, we securely delete or anonymize your data.

9. Your Rights

Under the GDPR, you have the following rights concerning your personal data:

– Right to Access: You can request a copy of your personal data that we hold.
– Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
– Right to Erasure: You can request the deletion of your personal data at any time.
– Right to Restrict Processing: You can request that we limit the processing of your personal data under certain conditions.
– Right to Object: You can object to the processing of your data based on legitimate interests, direct marketing, or for research purposes.

To exercise any of these rights, please contact us at ghostreroute777@protonmail.com.

10. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

11. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Cipher Solvers 
Telegram: @ciphersolvers 
Address: Philippines

Note: Not visible in the menu,but must be input in settings following the step
Settings –privacy, then select the privacy policy page”

Refund and Return Policy

Thank you for choosing Cipher Solvers for your digital product and freelance hacking service needs. We are committed to providing exceptional service and ensuring your satisfaction with every purchase and service rendered. Please review our refund and return policy below to understand the process, conditions, and timeframe for product returns and refunds.

Product Returns:

If you are not satisfied with your digital product or freelance service, you may request a return within 7 days of the purchase/service date. To initiate a return, please contact our customer support team on telegram:@cipheesolvers with your order details and reason for the return/cancelation.
In case of hacking service provided, you must provide evidence of the details of your job, amount paid and the hacker hired.
Once your request is received and approved, we will provide you with instructions on how to return the product or cancel the service.

Refunds:

Refunds will be issued to the original payment method used for the purchase within 3-7 business days after the return is processed. Please note that any fees or costs incurred during the transaction, such as processing fees or service charges, may be deducted from the refund amount. Refunds will only be issued for the original purchase price of the product or service and will not include any additional expenses incurred by the customer.

Conditions for Returns and Refunds:

Products or services must be returned in their original condition, unopened, and unused.
Returns must be initiated within 7 days of the purchase date.
Proof of purchase, such as an order confirmation or receipt, may be required for returns and refunds.
Digital products must not have been downloaded or accessed by the customer.
Freelance services must not have been completed or initiated by the freelancer.
Any fees or costs associated with returning the product or canceling the service are the responsibility of the customer.
Contact Information:

If you have any questions or concerns about our refund and return policy, please contact our customer support team at:

Telegram: ciphersolvers
Address: Philippines

Our customer support team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM EST.

Thank you for choosing Cipher Solvers. We appreciate your business and strive to provide you with the best possible experience.